FAQs

We do not accept expired driver’s licenses.

Yes. Our Lottery Claim Center is open Monday – Saturday 9am-9:30pm and Sunday noon-9:30pm. If you have questions about cashing your ticket, please call 518-584-2110 x 5606.

Guests under 21 are not allowed to dine in Mane Bar.

Yes. Our 5  Electric Vehicle Charging Stations can charge up to a total of 10 vehicles simultaneously. Charging stations are free of charge and available to all makes and models of electric vehicles (some require an adapter, i.e. Tesla) . Guests may charge as needed, however activation requires guests to have a Charge Point+ account. Once an account has been established guests can use their RFID Chargepoin+ card or the Chargepoin+ App for port activation. Once the charger is connected to Saratoga Casino guests will be notified via Chargepoin+ app of charging status of their vehicle until completed. For more information on using our charging stations please watch this short video. For assistance please call Driver Support at 1-888-758-4389.

Guests must be 21+ to enter Vapor, and must present valid photo ID before entering. Acceptable forms of ID include a valid driver’s license or federal issued photo ID.

We offer a very limited number of spaces for RV and Tractor Trailer parking. They are not for use for set up or overnight parking and are strictly for guests of the casino only. We do not have any sewer, power hookups or dumping stations available for use. All equipment must be taken with you upon departure. In the event that any vacant RVs or Tractor Trailers are found for an extended period of time, management reserves the right to remove these vehicles from the property at their discretion.

We offer a full variety of game themes, include video poker, progressives and Keno with individual and multi-denominations ranging from 1¢ to $25. We also offer electronic blackjack, roulette, three card poker and craps.

Yes. You can place a wager on horse racing at our self-service kiosks in Mane Bar or at the SaratogaBets Simulcast Center located next to Diamond Jim’s. You can also place a wager on the live harness races or simulcast races at any pari-mutuel window located in the lower clubhouse or on the mezzanine.

Saratoga Casino Hotel features over 1,200 slot machines, electronic table games, live harness racing, a variety of dining options, live entertainment in Vapor and a Four-Diamond hotel. In addition, you can watch and wager on simulcast races from tracks across the country seven days a week.

No. Gratuities to housekeeping and bellmen are at your discretion.

There are rooms available that offer a view of the Harness Track. If available, they can be requested with a reservation agent for an upgraded room rate.

No. Each room does have a refrigerator.

Depending on the day of the event, groups can enjoy many of the entertainment options we offer on property including gaming, live harness racing and live music in Vapor.

Holiday parties can be booked in any of our group venues including Vapor, The Lodge, Hotel Ballroom, Morton’s The Steakhouse and Fortunes Restaurant.

Yes, we offer a discounted hotel room rate for groups and we do offer booking incentives periodically throughout the year.

All events held on our property are catered by Saratoga Casino Hotel.

Yes, you are welcome to bring a cake or cupcakes and we do not charge a cake cutting fee.

Children under the age of 18 are allowed in Morton’s The Steakhouse and Fortunes. Guests in Vapor must be 21+ unless Vapor is booked exclusively for your event.

Yes, Vapor is available for exclusive use for meetings, general sessions, corporate parties, galas, fundraisers and any private event. You may book the entire space or just the upstairs level.

The Lodge and Hotel Ballroom offer ideal settings for wedding receptions and ceremonies, however based on the size of your event some of our other venues may be suitable as well.

Private space is available in our Hotel Ballroom, Morton’s The Steakhouse, The Lodge, Fortunes Restaurant and Vapor.

Parties of 25 or more guests are considered a group and should contact our group sales department to plan your visit.

There are 117 guest rooms. The rooms consist of 61 king rooms, 43 double queens, 4 executive kings, 3 king suites and 6 two room suites.

Guest rooms range from 400-900 square feet. Please see the room description when booking for the size of each room.

The hotel is 4 stories. The first floor consists of the lobby and hotel amenities and there are 3 floors of guest rooms.

Five is the maximum room occupancy.

Yes, we offer complimentary WiFi in all guest rooms.

Yes. Every guest room has an iron and ironing board.

Yes. Every guest room has a hairdryer.

Yes. Every guest room has a safe.

Yes, by using our online reservation system you can check availability and rates. Click here to go to our online reservation system. For group bookings please contact our sales department at 518-581-5750 or email ccarlson@saratogacasino.com

American Express, MasterCard, Visa, Discover, and Diners Club are accepted.

7% Sales tax and 6% occupancy.

Check in is 4:00 pm and check out is 11:00 am

You may cancel your room reservation as long as you booked direct through Saratoga Casino Hotel. To cancel your room reservation, please call the hotel directly. You will receive a cancellation number and your deposit will be refunded as long as the room is cancelled 72 hours prior to arrival. Please note if you booked a non-refundable rate the cancellation policy does not apply.

Yes, both services are offered at the hotel.

Yes. There are designated ADA and hearing impaired rooms

Turndown service is available per your request.

Only registered service animals are allowed on property.

Rates vary throughout the year. To check a room rate please enter your arrival and departure date in our online reservation system.

Yes. Children must be supervised by an adult and guests should be advised that there is no lifeguard on premise.

Yes. Military rates are available by calling the hotel directly or booking online here.  Rates are subject to availability.

Yes. WiFi is available in the hotel lobby and Marketplace.

Yes. Please contact the hotel to claim your item(s). Items are kept in lost and found for up to 90 days.

We do not offer babysitting or childcare at this time.

Gaming facility operating hours are 9am – 5am, seven days a week.

Free. Admission and parking are always free.

Yes, we have ATM machines located on property. If you have additional questions concerning the ATMs, please stop by the Cashier’s counter located on the gaming floor.

Smoking is only permitted in the Outdoor Gaming Terrace. In compliance with New York State law, smoking is not permitted inside the gaming facility or any other area that is indoors on the Saratoga Casino Hotel property. Designated smoking areas are located in various locations, outside of the building.

Yes. We have many handicap parking spaces in our parking lot as well as ramps throughout the property. We also offer automatic doors for those patrons with special needs.

We have a limited number of wheelchairs available for guest use while visiting us. Please inquire at Coat Check or at the Hotel front desk.

Yes. Guests can enjoy complimentary coffee, tea, soda, juice, and water while they play on the gaming floor. Alcoholic beverages are available, but not complimentary.

Dining and Hotel gift cards can be purchased online at https://saratogacasino.com/gift-cards/ or at any of our restaurants on property or at the hotel front desk. For casino gift cards, gaming vouchers of any denomination can be purchased at the Cashier’s Cage on the casino floor. Vouchers are valid for use in any Saratoga Casino Hotel slot machine or electronic table game for up to 45 days after purchase. They are redeemable for cash at the Cashier’s Cage for up to one year after the purchase date.

Patrons must be 18 years of age or older to enter the gaming facility and to play the video gaming machines.

Yes, children under the age of 18 can dine at Morton’s The Steakhouse. Please use the hotel entrance for Morton’s The Steakhouse as children under the age of 18 are not allowed on the gaming floor.

Guests under the age of 18 are not allowed to dine in Lucky Joe’s because it is located on the gaming floor.

Yes, guests under the age of 18 are allowed to dine in Fortunes however they are not allowed on the gaming floor or permitted to wager on horses.

Please send your press kit to vapor@saratogacasino.com

Proper club attire is dressy casual. Vapor staff may deny entry to guests wearing torn, soiled or oversized jeans, sweatshirts, tennis shoes, work boots, sports jerseys and apparel, athletic wear, flip flops, hats, tank tops or other inappropriate attire.

Click to view our Guide To Wagering.