Privacy Policy

This privacy policy explains how personal information is collected, used and disclosed by Saratoga Casino Holdings, LLC. This privacy policy applies to information we collect when you use our website, mobile applications and other online products and services (collectively, the Services). By using and accessing our Services, you are consenting to the information collection and use practices described in this statement, as modified from time to time by us. If this Privacy Statement is not acceptable to you, do not use our Services. If we decide to change our privacy statement, we will post a new statement on our website. Therefore, we encourage you to check the date of our privacy statement whenever you visit this site for any updates or changes.

Information About You. We collect several types of information through our Services. We collect “Personal Information”, which, generally speaking, is information that can be used to identify you individually, such as your name, address and email address. We also collect “Non-personal Information”, which is information about you that does not itself identify you individually. Examples of Non-personal Information include age range and gender. We also collect “Aggregate Information”, which is information about use of our Services, such as pages visited on our site. The information we collect depends on what services you use. The following is a more detailed explanation of these types of information as well as when and how we collect and use it.

Personal and Non-Personal Information. Registration and Transactional Data. When you register for our Services, we may collect various kinds of Personal Information including your name, email address, home address, and home phone number. We also collect and store access information related to your account including user name and user password.

Registration Directly with Saratoga Casino Holdings, LLC. When you register with us for any of our Services, we may require an email address and password. Additional information may be included in your registration profile such as name, address, account number and billing information. At registration, you are given the opportunity to specify your privacy preferences. As described below, you may change these preferences at any time.

Surveys. From time-to-time, we may post surveys. The surveys may request demographic information (such as age range, gender, areas of interest, and familiarity with Saratoga Casino Hotel or our products and services) and customer feedback. Participation in these requests is completely voluntary and with each request you will have the choice of whether or not to disclose information. Such survey information will be used to improve the overall experience of our Services.

Customer Service Correspondence. We may collect information that identifies you personally when you submit comments, questions or suggestions to our Customer Service department.

Chat Rooms. Our Services may offer chat rooms, discussion boards, online forums and other interactive technologies that allow individual comments and messages to be tied to a user’s name or email address. Any information you post in such forums is public information and Saratoga Casino Holdings, LLC cannot control what uses third parties may make of personal information you share in such forums. You should exercise caution before disclosing personal information.

Push Notifications. With your consent, we may send push notifications to your mobile device to provide game-related information, service updates, promotional communications and other related messages. You can deactivate these notifications by changing your notification settings on your device.

Location Information. If you initially consent to our collection of location information via one of our mobile applications, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. If you do so, certain features of our mobile applications may no longer function. You may also stop our collection of location information by following the standard uninstall process to remove all of our mobile applications from your device.

Use of Your Personal and Non-Personal Information. Except as disclosed in this statement, we do not sell or disclose information that identifies our users personally or makes it possible for other parties to contact them directly without our users’ consent. We may use, sell, disclose, or otherwise dispose of Personal Information we collect in the following circumstances.

Internal Analysis and Promotions. We may use information about you for our own internal statistical, design, operational purposes such as to estimate our audience size; measure aggregate traffic patterns; and understand demographic, customer interest, purchasing and other trends among our users and customers. We may also use your Personal Information for the marketing and/or promotion of our and our subsidiary’s products or services. We may outsource all of these tasks to third parties on a confidential basis. If you do not want to receive promotional materials from us or third parties, please email your request to

Transaction Processing. We may use your Personal Information to create a convenient and easy-to-use online reservation service or shopping process that includes an online “shopping cart” that allows you to track selected products and proceed through purchase. We may also share transactional information with entities as is necessary to process credit card payments or other purchasing or delivery systems.

Third-Party Offers. We may arrange to have marketing and promotional information of our affiliates sent to you that we think might be of interest to you. If you do not want to receive these materials, please email your request to

Legal Requirement. We may disclose personal information:
(a) to conform with the law, respond to claims or comply with legal process served on Saratoga Casino Holdings, LLC (e.g., a lawful subpoena, warrant or court order);
(b) to enforce or apply our policies or agreements (including to initiate, render, bill, and collect for amounts owed to us);
(c) to protect and defend our or our user’s rights or property, the Services, our employees, users or the public, including fraudulent, abusive, or unlawful use of, our Services; or
(d) if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.

Company Sale. Information collected through our Services is considered a trade secret of Saratoga Casino Holdings, LLC. As the owner of such information, we may disclose or sell such information as an asset of the company in conjunction with the sale to a third party of our company or a portion of our assets.

Aggregate Information. We collect aggregate information about you and your use of our Services whenever you visit us online (“Aggregate Information”). For instance, we may collect various forms of “click stream” information such as entry and exit points for our site (i.e., referring URLs or domains), site and mobile application traffic statistics, page views, impressions, and operating system and browser type. In addition, when users request pages on our site, our servers automatically log their IP addresses. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web. We also use third-party software that tracks traffic directed to from affiliate Websites and the purchases that result from this traffic. This information is aggregated and is not tied to an individual purchase. This Aggregate Information generally will not personally identify you or be correlated to you individually for external purposes. We may collect, compile, store, publish, promote, report, sell, or otherwise disclose or use any and all Aggregate Information, provided that, such information does not personally identify you. When we share such information with other companies, it is not traceable to any particular user, and will not be used to contact you. If we do correlate any Aggregate Information to you, such information will be treated like any other Personal Information under this statement.

Links to Other Sites. Please be aware that we provide links to third-party Websites as a service to our users, and that we are not responsible for the content or information collection practices of those pages. Please note that these Websites’ privacy policies may differ from those of Saratoga Casino Holdings, LLC. We encourage you to review and understand their privacy practices before providing them with information.

Children. Our Site is a general audience site that is not designed nor intended to collect Personal Information from children under the age of 18. To respect the privacy of children and to comply with the Children’s Online Privacy Protection Act, children under the age of 18 should not provide any Personal Information on this Site. We ask that parents supervise their children while online.

Security. When we ask for credit card data, it is transferred over a Secured Sockets Layer (SSL) line provided you are using a SSL-enabled browser. This ensures that your information is encrypted as it travels through the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know that you are in “secure mode” when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the Site address will change from “http” to “https.”

Opting-Out of Promotional Materials. As noted above, we may use your email address and other contact information provided to us through our Services to send you promotional materials from us or our affiliates. If you do not want to receive such promotional information, you can change your privacy preference and remove yourself from our email list at any time. Please email your request to be removed to Notwithstanding any preference that you select, we may contact you from time-to-time to provide services that you have requested or for customer service matters, such as responding to service-related inquiries, updating our policies, or notifying you of changes to existing services.