Can I enter the casino with an expired ID?

We do not accept expired driver’s licenses.

Can I cash a winning lottery ticket at Saratoga Casino Hotel?

Yes. Our Lottery Claim Center is open Monday – Saturday 9am-9:30pm and Sunday noon-9:30pm. If you have questions about cashing your ticket, please call 518-584-2110 x 5606.

Are electric charging stations available?

Yes. Our 5  Electric Vehicle Charging Stations can charge up to a total of 10 vehicles simultaneously. Charging stations are free of charge and available to all makes and models of electric vehicles (some require an adapter, i.e. Tesla) . Guests may charge as needed, however activation requires guests to have a Charge Point+ account. Once an account has been established guests can use their RFID Chargepoin+ card or the Chargepoin+ App for port activation. Once the charger is connected to Saratoga Casino guests will be notified via Chargepoin+ app of charging status of their vehicle until completed. For more information on using our charging stations please watch this short video. For assistance please call Driver Support at 1-888-758-4389.


Is parking available for RV’s and tractor trailers?

We offer a very limited number of spaces for RV and Tractor Trailer parking. They are not for use for set up or overnight parking and are strictly for guests of the casino only. We do not have any sewer, power hookups or dumping stations available for use. All equipment must be taken with you upon departure. In the event that any vacant RVs or Tractor Trailers are found for an extended period of time, management reserves the right to remove these vehicles from the property at their discretion.

What games do you have?

We offer a full variety of game themes, include video poker, progressives and Keno with individual and multi-denominations ranging from 1¢ to $25. We also offer electronic blackjack, roulette, three card poker and craps.

Can I wager on horse races on the gaming floor?

Yes. You can place a wager on horse racing at our self-service kiosks in Mane Bar or at the SaratogaBets Simulcast Center located next to Diamond Jim’s. You can also place a wager on the live harness races or simulcast races at any pari-mutuel window located in the lower clubhouse or on the mezzanine.

What do you offer at your property?

Saratoga Casino Hotel features over 1,200 slot machines, electronic table games, live harness racing, a variety of dining options, live entertainment in Vapor and a Four-Diamond hotel. In addition, you can watch and wager on simulcast races from tracks across the country seven days a week.

Are pets allowed in the hotel and casino?

Only registered service animals are allowed on property.

What are your hours of operation?

Gaming facility operating hours are 9am – 5am, seven days a week.

What is the price of admission and parking?

Free. Admission and parking are always free.

Do you have ATMs?

Yes, we have ATM machines located on property. If you have additional questions concerning the ATMs, please stop by the Cashier’s counter located on the gaming floor.

Can I smoke at Saratoga Casino Hotel?

Smoking is only permitted in the Outdoor Gaming Terrace. In compliance with New York State law, smoking is not permitted inside the gaming facility or any other area that is indoors on the Saratoga Casino Hotel property. Designated smoking areas are located in various locations, outside of the building.

Is your facility handicap accessible?

Yes. We have many handicap parking spaces in our parking lot as well as ramps throughout the property. We also offer automatic doors for those patrons with special needs.

Do you have wheelchairs on property for patrons to use?

We have a limited number of wheelchairs available for guest use while visiting us. Please inquire at Coat Check or at the Hotel front desk.

Do you serve free drinks on the gaming floor?

Yes. Guests can enjoy complimentary coffee, tea, soda, juice, and water while they play on the gaming floor. Alcoholic beverages are available, but not complimentary.

Can I purchase a gift certificate?

Dining and Hotel gift cards can be purchased online at or at any of our restaurants on property or at the hotel front desk. For casino gift cards, gaming vouchers of any denomination can be purchased at the Cashier’s Cage on the casino floor. Vouchers are valid for use in any Saratoga Casino Hotel slot machine or electronic table game for up to 45 days after purchase. They are redeemable for cash at the Cashier’s Cage for up to one year after the purchase date.

How old do you have to be to play the video gaming machines?

Patrons must be 18 years of age or older to enter the gaming facility and to play the video gaming machines.