Hotel

Are Bellmen and Housekeeping gratuities included in my stay?

No. Gratuities to housekeeping and bellmen are at your discretion.

Can I be guaranteed a room with the view of the harness track?

There are rooms that have a limited view of the Harness Track. If available, they can be requested with a reservation agent.

Do guest rooms have kitchen facilities?

No. Each room does have a refrigerator.

HOW MANY GUEST ROOMS ARE THERE?

There are 117 guest rooms. The rooms consist of 61 king rooms, 43 double queens, 4 executive kings, 3 king suites and 6 two room suites.

HOW LARGE ARE THE GUEST ROOMS?

Guest rooms range from 400-900 square feet. Please see the room description when booking for the size of each room.

HOW MANY STORIES IS THE HOTEL?

The hotel is 4 stories. The first floor consists of the lobby and hotel amenities and there are 3 floors of guest rooms.

WHAT IS THE MAXIMUM ROOM OCCUPANCY?

Five is the maximum room occupancy.

CAN YOU ACCESS YOUR EMAIL FROM A GUEST ROOM?

Yes, we offer complimentary WiFi in all guest rooms.

are there irons and ironing boards in the rooms?

Yes. Every guest room has an iron and ironing board.

are there hairdryers in the rooms?

Yes. Every guest room has a hairdryer.

do all guest rooms have a safe?

Yes. Every guest room has a safe.

can i receive rates and availability quotes via the web?

Yes, by using our online reservation system you can check availability and rates. Click here to go to our online reservation system. For group bookings please contact our sales department at 518-581-5750 or ccarlson@saratogagaming.com.

what are the acceptable forms of payment when confirming a reservation?

American Express, MasterCard, Visa, Discover, and Diners Club are accepted.

how much are hotel tax charges?

7% Sales tax and 6% occupancy.

what time is check in and check out?

Check in is 3:00 pm and check out is 11:00 am

how do i cancel my room reservation at the hotel?

To cancel your room reservation, please call the hotel directly. You will receive a cancellation number and your deposit will be refunded as long as the room is cancelled 72 hours prior to arrival.

Is Dry Cleaning and/or Laundry service available at the hotel?

Yes, both services are offered at the hotel.

Are there handicapped facilities at the hotel?

Yes. There are designated ADA and hearing impaired rooms

Is there turndown service available at the hotel?

We do not currently offer turndown service at this time.

Are pets allowed in the hotel and casino?

Pets are not allowed at the hotel.

What are your rates?

Rates vary throughout the year. To check a room rate please enter your arrival and departure date in our online reservation system. Click here to go to our online reservation system.

Are children allowed to use the pool?

Yes. Children must be supervised by an adult and guests should be advised that there is no lifeguard on premise.

Do you offer a military discount for hotel stays?

We do not offer a military discount at this time.

Is there WiFi access in the café/lobby?

Yes. WiFi is available in the Café and hotel lobby.

I left something behind in our hotel room. Do you have a lost and found?

Yes. Please contact the hotel to claim your item(s). Items are kept in lost and found for up to 30 days.

Do you have babysitting services in your hotel or is there a childcare center with supervision at the hotel?

We do not offer babysitting or childcare at this time.