Are electric charging stations available?

Yes. Our 5  Electric Vehicle Charging Stations can charge up to a total of 10 vehicles simultaneously. Charging stations are free of charge and available to all makes and models of electric vehicles (some require an adapter, i.e. Tesla) . Guests may charge as needed, however activation requires guests to have a Charge Point+ account. Once an account has been established guests can use their RFID Chargepoin+ card or the Chargepoin+ App for port activation. Once the charger is connected to Saratoga Casino guests will be notified via Chargepoin+ app of charging status of their vehicle until completed. For more information on using our charging stations please watch this short video. For assistance please call Driver Support at 1-888-758-4389.


Are Bellmen and Housekeeping gratuities included in my stay?

No. Gratuities to housekeeping and bellmen are at your discretion.

Can I be guaranteed a room with the view of the harness track?

There are rooms available that offer a view of the Harness Track. If available, they can be requested with a reservation agent for an upgraded room rate.

Do guest rooms have kitchen facilities?

No. Each room does have a refrigerator.

How many guest rooms are there?

There are 117 guest rooms. The rooms consist of 61 king rooms, 43 double queens, 4 executive kings, 3 king suites and 6 two room suites.

How large are the guest rooms?

Guest rooms range from 400-900 square feet. Please see the room description when booking for the size of each room.

How many stories is the hotel?

The hotel is 4 stories. The first floor consists of the lobby and hotel amenities and there are 3 floors of guest rooms.

What is the maximum room occupancy?

Five is the maximum room occupancy.

Can you access your email from a guest room?

Yes, we offer complimentary WiFi in all guest rooms.

Are there irons and ironing boards in the rooms?

Yes. Every guest room has an iron and ironing board.

Are there hairdryers in the rooms?

Yes. Every guest room has a hairdryer.

Do all guest rooms have a safe?

Yes. Every guest room has a safe.

Can I receive rates and availability quotes via the web?

Yes, by using our online reservation system you can check availability and rates. Click here to go to our online reservation system. For group bookings please contact our sales department at 518-581-5750 or email


What are the acceptable forms of payment when confirming a reservation?

American Express, MasterCard, Visa, Discover, and Diners Club are accepted.

How much are hotel tax charges?

7% Sales tax and 6% occupancy.

What time is check in and check out?

Check in is 4:00 pm and check out is 11:00 am

How do I cancel my room reservation at the hotel?

You may cancel your room reservation as long as you booked direct through Saratoga Casino Hotel. To cancel your room reservation, please call the hotel directly. You will receive a cancellation number and your deposit will be refunded as long as the room is cancelled 72 hours prior to arrival. Please note if you booked a non-refundable rate the cancellation policy does not apply.

Is dry cleaning and/or laundry service available at the hotel?

Yes, both services are offered at the hotel.

Are there handicapped facilities at the hotel?

Yes. There are designated ADA and hearing impaired rooms

Is there turndown service available at the hotel?

Turndown service is available per your request.

Are pets allowed in the hotel and casino?

Only registered service animals are allowed on property.

What are your rates?

Rates vary throughout the year. To check a room rate please enter your arrival and departure date in our online reservation system.

Are children allowed to use the pool?

Yes. Children must be supervised by an adult and guests should be advised that there is no lifeguard on premise.

Do you offer a military discount for hotel stays?

Yes. Military rates are available by calling the hotel directly or booking online here.  Rates are subject to availability.

Is there WiFi access in the lobby?

Yes. WiFi is available in the hotel lobby and Marketplace.

I left something behind in our hotel room. Do you have a lost and found?

Yes. Please contact the hotel to claim your item(s). Items are kept in lost and found for up to 90 days.

Do you have babysitting services in your hotel or is there a childcare center with supervision at the hotel?

We do not offer babysitting or childcare at this time.

Can I smoke at Saratoga Casino Hotel?

Smoking is only permitted in the Outdoor Gaming Terrace. In compliance with New York State law, smoking is not permitted inside the gaming facility or any other area that is indoors on the Saratoga Casino Hotel property. Designated smoking areas are located in various locations, outside of the building.