The management of Saratoga Casino Hotel believes that the Company has a moral, social, and business responsibility to promote responsible gaming by its employees and patrons and to strictly enforce minimum legal wagering ages.
All employees at Saratoga Casino Hotel are trained to recognize and respond appropriately when a person or customer gaming problem becomes apparent.
If you feel that you have a gaming problem and need assistance, we can help. The New York State Gaming Commission has a statewide voluntary self-exclusion program. This program is available on property and we can direct you to further assistance by the New York Council on Problem Gambling.The problem gambling hotline phone number is: 1-877-8-HOPENY (1-877-846-7369) or text HOPENY (467369). View the complete list of New York’s Problem Gambling Treatment Facilities.
The NY Statewide Self-Exclusion Program allows any guest to voluntarily bar themselves from gaming activity in New York State for a set period of time if they believe they may have a gaming problem or for any personal reason. By completing the appropriate forms below, these guests will be banned from all gaming activities in all horseracing, off-track betting, video gaming and commercial gaming facilities, and interactive fantasy sports activities in New York State, and are prohibited from collecting any winnings or recovering any losses. Self-excluded guests cannot receive any complimentary services or participate in promotions.
Please be aware that a family member may not place another family member on the Self-Exclusion list. Placement on the list is entirely voluntary and must be done by the guest seeking exclusion.
To participate in the voluntary self-exclusion program on property, please go to the Security Office located next to the Cashier’s counter. You will be taken to a private office where you may complete self exclusion forms requesting to be excluded. Upon completion of the forms, a photograph will be taken, and a copy of your license will be made.
Please note: The form must be completed in person at our Security Office for the request to be official.
If you cannot appear in person, you may mail in a voluntary self-exclusion request to the below address using the form. Any request for exclusion which is submitted by mail shall be signed before a notary public or other person empowered by law to take oaths and shall contain a certificate of acknowledgment by such notary public or other person attesting to the identity of the person making the request. All questions on the form must be answered fully, and you must also include a recent front facial photograph that depicts your current appearance with the request. Any incomplete request cannot be processed.
To request to be reinstated after the length of your exclusion has expired, you may submit the appropriate reinstatement form. Voluntary exclusion made on or after February 1, 2017, do not have to apply for reinstatement. You are automatically reinstated upon conclusion of the term you selected, unless you selected a lifetime exclusion.
For more information please visit the NYS Gaming Commission Responsible Gaming page. Additional information and help for problem gambling is also available from the Northeast Problem Gambling Resource Center.
Mail forms to:
Saratoga Casino Hotel
Attn: Director of Security
PO Box 356, 342 Jefferson St.
Saratoga Springs, NY 12866