Meet The Hosts

Juan joined Saratoga Casino Hotel in 2018 as a Guest Service Representative and was quickly promoted to Manager. His 20+ years of experience in customer service, sales and retail management have allowed him to grow and develop the Saratoga Club into a cohesive team that works hard and values the importance of strong relationship with our guests. Juan was born in Puerto Rico and in his free time enjoys cooking recipes from his native county, as well as bowling and playing darts. He has a wife, daughter and two sons who all enjoy family game nights.

With a strong background in casino marketing and sales, Enzo understands the importance of developing and maintaining meaningful relationships with our guests. After growing up in the Capital Region, Enzo studied business at Bentley University where he was also starting placekicker for the football team. While he is an avid fan of Duke Basketball and a horse racing aficionado, Enzo is also incredibly proud of his Italian heritage. He welcomes every opportunity to visit Italy to see family. Be sure to say ‘Ciao!’ to Enzo on your next visit to Saratoga Casino Hotel.

Sergio has been with Saratoga Casino Hotel since 2019 and has worked his way up to Player Relations Executive. He has worked in customer service for nearly 10 years and truly enjoys interacting and building relationships with guests. Sergio moved to the United States in 2000 from his native country of Mexico and is bilingual, speaking both English and Spanish. Outside of work Sergio enjoys playing and watching soccer, as well as travelling and spending time with his family. Stop in to meet Sergio and you’ll quickly understand why our guest enjoy speaking with him.

Maddy is a lifelong resident of Saratoga Springs and loves to share random facts about the area with our guests. Her education and experiences working on cruise ships and at luxury hotels make Maddy a guest service superstar.  She is a dedicated team member that started at Saratoga Casino Hotel as a Player Development Coordinator and has worked her way up to a Host. Outside of work, Maddy is an avid gym-goer and enjoys participating in obstacle course events and hiking with her dog Olly throughout the Adirondacks. Stop in and say hi to Maddy on your next visit and see why she is such a valued member of our Player Relations team.

Patrick has over 20 years of experience working in VIP Guest Services, including nearly 10 years in the casino industry. His infectious energy and enthusiasm bring a high-level of excitement to the gaming floor, and his charming personality makes it easy for Patrick to create long-lasting relationships with guests. Patrick is passionate about providing amazing guest service and as an avid casino player himself, most enjoys electronic roulette. During his spare time Patrick enjoys traveling and learning about other cultures as well as fine art and fashion.

You may recognize Jenn as “The Voice” of Saratoga Casino Hotel. She has been announcing winners and giving out prizes for over 10 years. With her kind, easy-going nature she has a knack for developing a wonderful rapport with all of our guests. As such, in early 2023 Jenn was promoted to Promotions & Player Relations Coordinator where she can have a more direct impact on the satisfaction of our guests utilizing her over 20 years of customer service experience. Jenn is a native of Troy, and on her days off enjoys spending time with her family, taking singing lessons and writing poetry/songs.