Responsible Gaming Statement

Responsible Gaming Statement

The management of Saratoga Casino Hotel believes that the Company has a moral, social, and business responsibility to promote responsible gaming by its employees and patrons and to strictly enforce minimum legal wagering ages.

All employees at Saratoga Casino Hotel are trained to recognize and respond appropriately when a person or customer gaming problem becomes apparent.

Need to Talk With Someone?
24/7 Confidential help and support are available for anyone affected by the harms associated with gambling or substance use.

OASAS Gambling Behaviors Survey
To evaluate your own gambling experience, take the OASAS Gambling Behaviors Survey.

Understanding Harms Associated with Gambling
There are many gambling opportunities in New York State: Casinos, Lottery games, bingo, pari-mutuel wagering, sports betting and more. What most people don’t realize is that gambling behaviors can lead to significant negative consequences and become an addiction.

Recognize the Signs of Harms Associated with Gambling

  • Financial Challenges
  • Distancing or Isolating Yourself
  • Spending More Time Gambling

 

To learn how to access support, visit OASAS Gambling Harms Resources or Problem Gambling Resource Centers

Voluntary Self-Exclusion
Voluntary Self Exclusion is a tool where individuals exclude themselves from all gambling activities available in NYS to regain control over their behavior and mitigate harms. Learn How to Self-Exclude from Gaming

By completing the appropriate forms, these guests will be banned from all gaming activities in all horseracing, off-track betting, video gaming and commercial gaming facilities, and interactive fantasy sports activities in New York State, and are prohibited from collecting any winnings or recovering any losses. Self-excluded guests cannot receive any complimentary services or participate in promotions and may be arrested if found on property of any of the aforementioned locations.

Please be aware that a family member may not place another family member on the Self-Exclusion list. Placement on the list is entirely voluntary and must be done by the guest seeking exclusion.

You may also go to the Security Office located next to the Cashier’s counter to self-exclude. You will be taken to a private office where you may complete the self-exclusion forms.  Upon completion of the forms, a photograph will be taken, and a copy of your license will be made.

Any request for exclusion which is submitted by mail shall be signed before a notary public or other person empowered by law to take oaths and shall contain a certificate of acknowledgment by such notary public or other person attesting to the identity of the person making the request.  All questions on the form must be answered fully, and you must also include a recent front facial photograph that depicts your current appearance with the request.  Any incomplete request cannot be processed.

To request to be reinstated after the length of your exclusion has expired, you may submit the appropriate reinstatement form.  Voluntary exclusion made on or after February 1, 2017, do not have to apply for reinstatement.  You are automatically reinstated upon conclusion of the term you selected, unless you selected a lifetime exclusion.

To learn more, select the statement that best describes your situation:

I need to exclude myself from gambling and learn about Voluntary Self-Exclusion in New York State.

I need to talk to someone because my gambling behaviors are overwhelming.

I need free financial counseling for gambling-related financial harms.

I want to meet others who have struggled with gambling.

I want to meet others who have been affected by a loved one’s gambling

I want to learn how to keep my gambling responsible and recreational.

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