Reopening FAQs

Welcome Back!

We are very excited to reopen our doors to our guests once again. We have missed you and understand that you may have some questions about returning to play. We have compiled a quick FAQ that may address some of your immediate concerns and questions. If there is anything else you’d like to know, please feel free to reach out to us.

Screening Process

What if I can’t wear a mask or I forgot a mask at home?
A mask is required for entry. Unfortunately we can’t allow entry without one. We ask that you return when you are wearing a mask and we’ll be happy to welcome you back. If you have a medical reason that does not allow you to wear a mask you may enter.

Can I wear a face shield?
Yes, a face shield is approved.

Do I need to have my temperature taken? 
Yes. It is required for all guests entering the building. It is for the protection and safety of everyone involved. The temperature check is done with the use of an infrared thermometer requiring no contact.

Why do we have to take our masks down?
This quick facial view is required by the New York State Gaming Commission and to make sure we’re not allowing minors on the gaming floor.

As a top VIP player, why do I have to wait in line?
Everyone has to go through the screening process. We appreciate your patience with the screening process.

 

Cleaning Measures

How are you keeping the machines clean / What cleaning measures are in place?
We have increased cleaning protocols throughout the property. Machines and other high touch points will be cleaned on a regular schedule.  All cleaning follows the guidelines of the CDC and NYS Department of Health. For complete details, please see our Safe Bet Plan.

 

Promotions and Saratoga Club

Will you be rescheduling the Cruise giveaway?
Due to current travel concerns and restrictions we have not set a new date for the Cruise giveaway at this time. We will continue to monitor travel restrictions and re-evaluate plans for a future date.

Why are there no promotions?  
Limited, small-scale promotions have returned while being mindful of safety and guest capacity limitations.

Did anything happen with my points?
No points were removed during the closure.  You can check at any slot machine or visit the Saratoga Club to see your point balance.

Will my Club card membership level change?
We have given everyone a courtesy extension at their current Club card level. The club status you had from March will continue through the remainder of 2020, unless you earn an upgraded prior to the end of the year.

 

Food & Beverage and Vapor

When will the restaurants reopen?  Where can I eat and drink?
Lucky Joe’s, Diamond Jim’s, Morton’s and Perks Cafe are open with limited hours and menus. We will be reopening the remaining restaurants in the future as we’re able to increase operations. Masks are required unless seated at a designated dining table. Drinks can only be consumed in designated dining areas.
Lucky Joe’s – Open Monday-Thursday noon-8pm and Friday-Sunday noon -10pm
Morton’s The Steakhouse – Open 5-9pm Wednesday-Sunday
Diamond Jim’s – Open daily 10am-10pm
Perks Cafe – Open 7am-2pm Saturday & Sunday

When will Vapor reopen?
Vapor is currently under renovation and will reopen once complete with all your favorite bands and entertainment.

 

General Casino

Why is Valet closed?  When will it reopen?
Valet is currently closed to ensure the safety of all guests and employees.  At this time, we do not know the date it will return.

Can I rent a scooter or wheelchair?
For your safety, scooters are unavailable to rent.  Wheelchairs must be requested upon arrival.

Why can’t I go through the lobby to the casino?  When will access be permitted?
To ensure the safety of all of our guests everyone is required to visit a screening area before entering the casino floor. Screening locations are currently available at the Casino Main Entrance and South Entrance. The screening process allows us to control our capacity numbers while we currently have restrictions.

Why can’t I smoke in the Outdoor Gaming Terrace?  Where can I smoke?
This section is registered as a gaming area which requires a face mask and we can’t allow for masks to be down or off in a gaming area. Smoking is currently permitted at the designated areas outside the main entrance and south entrance. Please note anyone who exits will have to go through the screening process again before re-entering.

What if I have an expired voucher?
If the voucher is expired for one year or longer guests should call the New York Lottery at 518-388-3300 and they may be able to help.  Unfortunately we are unable to replace expired vouchers.

What is open on property?
Casino Hours:  Daily 8am-10pm
Lucky Joe’s Hours: Monday-Thursday: Noon-8pm & Friday-Sunday: Noon -10pm
Diamond Jim’s – Daily 10am-10pm
Perks Cafe – Saturday & Sunday 7am-2pm
Mane Bar:  Temporarily closed
Morton’s:  Wednesday-Sunday 5-9pm.  Reservations recommended:  518-692-5999
Racing:  Live Racing Monday and Tuesday with the first post at noon.  No spectators allowed.
Upper Mezzanine: Wed, Thurs, Sunday 11:30am-7pm & Friday-Saturday 11:30am-9pm
Saratoga Club: Daily 8am-10pm
Hotel:  Reservations can be made at SaratogaCasino.com or by calling 518-682-8888
Lottery Claim Center: Guests with winning NY Lottery tickets over $600 need to schedule an appointment by calling the Cage at 518-584-2110 x 5606 or by going online to https://nylottery.ny.gov. Appointments will be available Mon-Sat 10am-9:30pm and Sunday noon-9:30pm. Tickets under $600 do not need an appointment.