Join the team at the Capital Region’s premier entertainment destination. We offer guests over 1,700 exciting slots, a luxury hotel, thrilling harness racing, delicious dining and live entertainment. With rich history traced back to 1941, the property began as a pari-mutuel harness track, ‘Saratoga Raceway.’ In 2005, Saratoga Casino opened as New York’s first VLT facility tied to a harness track. Since then, expansions have added offerings that include a 2-story night club in Vapor, Lucky Joe’s Food Court, and most recently, a 117-room luxury hotel with upscale amenities like Morton’s® The Steakhouse. It takes a team effort to maintain an operation like this. If you think you’d be a fit in the fast pace of the entertainment, hospitality and racing industries, apply for one of our open positions. We offer our team members a comprehensive benefits package including an employer matched 401K, health, dental and vision insurance, paid time off, an employee rewards program, and so much more.
Mission: To provide exceptional customer service standards that exceeds the expectations of each guest that visits our property.
REPORTS TO: Surveillance Shift Supervisor
EDUCATION: High School Diploma or equivalent.
EXPERIENCE: Previous experience in casino surveillance preferred. Excellent written and verbal communication skills required. Ability to read and interpret documents. Ability to apply common sense understanding to carry out instructions. Must be computer literate. Vision must be correctable to 20/20.
JOB RESPONSIBILITIES FOR SURVEILLANCE OFFICER:
Conducts surveillance through the CCTV system utilizing the necessary equipment to identify, record and document procedural violations and unusual activities.
Communicates violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation.
Prepares additional reports when applicable.
Conducts video reviews as assigned.
Documents equipment malfunctions.
Responsible for compliance with all related State and company regulatory requirements
Performs all other duties as assigned.
Promotes outstanding customer relations
Able to lift and carry 30 lbs occasionally.
Able to sit for 6-8 hours.
Why Saratoga Casino Hotel?
· Competitive wages and benefits (Health, Dental, and Vision)
· Long term opportunities for growth and advancement
· A robust employee recognition program with an annual awards dinner
· Discounts here and at other local retail stores and service providers
· Team Member celebrations for holidays and other special events
· 401(k) and Roth IRA plans with immediate vesting and employer match up to 4%
· Hands for Hope- voluntary program for Team Members to dedicate their time to help uplift causes and organizations that have a positive impact on our community