Food and Beverage Shift Supervisor (FT)

SUPERVISES: Lucky Joe’s staff or Garden Buffet staff including Concession Workers, Buffet Host/Hostess, Bus Person, Buffet Cashiers, Buffet Servers in conjunction with Restaurant Manager or F&B Supervisors.  In absence of the Beverage Manager, the Bartender, Service Bartender and Cocktail Servers report to the F&B Shift Supervisor and F&B Supervisor.

REPORTS TO: Food and Beverage Supervisor

EDUCATION:   High School Diploma or equivalent

EXPERIENCE: Two (2) or more years of basic supervisory skills preferred.  Must be able to multi-task and work in a fast-paced environment.  Must be able to work evenings, weekends and holidays as needed.

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JOB RESPONSIBILITES:

  • Assist in open and closing responsibilities of work area.
  • Ensure accurate record keeping including balancing cashiering stations at the beginning or end of the shift.
  • Responsible to assist in the training of staff.
  • Sets floor plans for the day.
  • Ensures the highest level of customer service according to ensuring standards of quality.
  • Adheres to established Food & Beverage policies and procedures.
  • Relays all guest compliments/complaints to the Food & Beverage Director.
  • Maintains cleanliness and organization of all front of house as a whole.
  • Responsible for direct supervision of employees during shifts.
  • Able to fill in and perform other staff’s positions if need be.
  • Promotes outstanding customer service.
  • Performs all other duties as assigned.
  • Other:
  • Able to lift up to 30-50 lbs. occasionally
  • Able to stand and walk for up to 6-8 hours
  • This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
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